THE Australian Competition and Consumer Commission has urged customers to be aware of their rights.
Research shows only 10 per cent of people are aware of their rights after buying a faulty item or a poor service. ACCC chairman Rod Sims says if a product is not right, customers are entitled to a repair, replacement or refund.
"Retailers cannot have signs or policies that state 'no refunds' as they imply it is not possible to get a refund under any circumstance when this is not the case," he said.
"Retailers also cannot refer you to the manufacturer; they must help resolve the problem."
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